Terms & Conditions
Last updated March 08, 2026
Agreement To Our Legal Terms
We are Strucra LLC, doing business as Strucra (“Company,” “we,” “us,” or “our“), a company registered in New Jersey.
We operate the websites https://strucra.com and https://connect.strucra.com (each a “Site” and collectively, the “Sites“), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms“) (collectively, the “Services“).
Strucra is a construction and remodeling business specializing in tile flooring, kitchen, bathroom, and interior renovations. The website serves as a platform for clients to explore our services, request estimates, and connect with us for project consultations. We also showcase our portfolio of completed projects and provide access to customer accounts for scheduling, invoices, and updates.
You can contact us by email at info@strucra.com.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you“), and Strucra LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We may make changes to the Services or these Legal Terms from time to time. If any scheduled changes are planned, we will provide prior notice. Modifications to the Legal Terms will become effective upon being posted or upon notification via no-reply@strucra.com, as indicated in the email. By continuing to use the Services after the effective date of any changes, you agree to be bound by the updated Terms. If you do not agree, you may terminate the Services as described in the “TERM AND TERMINATION” section.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
Scope of These Terms
These Legal Terms govern your use of the Strucra website and related online Services. Additionally, Sections 27 through 43 of these Legal Terms expressly govern all construction, renovation, and remodeling services provided by Strucra. These specific sections are incorporated by reference into any Project Approval Contract, Bid, or Estimate signed by the Client. In the event of a conflict between these Legal Terms and a specifically negotiated clause in a signed Project Approval Contract, the Project Approval Contract shall control.
1. Our Services
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Industry-Specific Compliance
Strucra complies with all applicable laws and regulations governing the construction and home improvement industry. We adhere to local, state, and federal building codes and safety regulations to ensure that all work meets industry standards. Where required, we obtain proper permits and maintain the necessary licenses to perform renovation and construction work. We comply with employment and labor laws related to worker classification, wages, and workplace safety. In addition, we follow regulations concerning home improvement contracts, warranties, and fair business practices to protect consumers. If we collect or store user information, we ensure compliance with all applicable data privacy laws.
2. Intellectual Property Rights
Our Intellectual Property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Service “AS IS” for your personal, non-commercial use only.
Your Use of Our Services
Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:
- access the Services; and
- download or print a copy of any portion of the Content to which you have properly gained access.
solely for your personal, non-commercial use.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@strucra.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your Submissions
Please review this section and the “PROHIBITED ACTIVITES” section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commerical or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
- confirm that you have read and agree with our “PROHIBITED ACTIVITIES” and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
- to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
- warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
- warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
3. User Representations
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
4. User Registration
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
5. Purchases and Payment
We accept the following forms of payment:
- Credit Card or Debit Card (Visa, Mastercard, American Express, Discover) via Stripe
- Bank Transfer (ACH or Wire)
- Check
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
You agree to pay all charges as the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
6. Refund Policy
Payments made through the Services are non-refundable unless otherwise stated in a project-specific agreement. For construction and renovation projects, cancellation and refund terms are governed by the applicable Project Approval Contract and New Jersey State Law. Generally, clients may cancel within three (3) business days of receiving a signed Project Approval Contract for a full deposit refund, provided no materials have been ordered and no work has commenced. After three (3) business days, or once materials have been ordered or work has commenced (whichever occurs first), deposits are non-refundable to the extent permitted by law.
Work and Material Ordering During Cancellation Window:
Strucra will not order materials or commence work until after the three (3) business-day cancellation period has expired, unless the Client provides a separate written request to expedite.
7. Prohibited Activities
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use any information obtained from the Services in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorized framing of or linking to the Services.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifier, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1 x 1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
- Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
- Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, Javascript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software compromising or in any way making up a part of the Services.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
- Use a buying agent or purchasing agent to make purchases on the Services.
- Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
- Use the Services as part of any effort to compete with us or ortherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
- Use the Services to advertise or offer to sell goods and services.
- Sell or otherwise transfer your profile.
- Impersonate others or provide false information.
- Engage in fraudulent or deceptive activities.
- Upload or use content that infringes on intellectual property.
- Use the platform for illegal activities or to violate laws.
- Disrupt or interfere with the functionality of the platform.
- Engage in harassment, abuse, or discriminatory behavior.
- Use the platform for spamming, phishing, or scamming.
- Access parts of the platform not intended for your use.
8. User Generated Contributions
We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to use or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Service’s Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the propreitary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
- You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any matter contemplated by the Services and these Legal Terms.
- You have the written consent, release, and/or permission of each and every individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
- Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
- Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
- Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
- Your Contributions do not violate any applicable law, regulation, or rule.
- Your Contributions do not violate the privacy or publicity rights of any third party.
- Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
- Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
- Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
9. Contribution License
You and Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all your Contributions and intellectual property rights or other propritary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
10. Social Media
As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a “Third Party Account”) by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. Your represent and warrant that you are entitled to disclose your Third-Party Account login information to use and/orgrant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Service via your account, including without limitations any friends lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contact lists stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.
11. Third-Party Websites and Content
The Services may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you in relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
12. Services Management
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
13. Privacy Policy
We care about data privacy and security. Please review our Privacy Policy: https://strucra.com/privacy-policy/. By using the Services, you agree to be bound to our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
14. Term and Termination
You may terminate your use of the Services at any time by ceasing access or by contacting us at support@strucra.com to request account cancellation or service termination. Upon termination, your right to use the Services will immediately cease, and we may delete any associated data or content in accordance with our data retention policies.
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
15. Modifications and Interruptions
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
16. Governing Law
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of New Jersey applicable to agreements made and to be entirely performed within the State of New Jersey, without regard to its conflict of law principles.
17. Dispute Resolution
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Mailing Address for Disputes
For purposes of these informal negotiations and any other written notice required under this section, you must address your notice to our registered agent as follows:
Registered Agents Inc.
502 W 7th ST
STE 100
Erie, PA 16502
ERIE COUNTY
USA
Please specify “Dispute Resolution for Strucra LLC” in the subject or attention line of your correspondence to ensure it is properly directed to us.
We will send any notices to you at the contact information you have provided.
Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all artbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, the arbitration will take place in Mercer, New Jersey. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Mercer, New Jersey, and the Parties hereby consent to, and waive all defenses and lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.
In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to artbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any persons.
Exceptions to Informal Negotations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
18. Corrections
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
19. Disclaimer
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
20. Limitations of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF USE, LOSS OF VALUE, OR OTHER NON-DIRECT DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES OR WORK PERFORMED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR WORK, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS LIMITS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, PERSONAL INJURY, OR DAMAGE TO REAL PROPERTY CAUSED BY OUR NEGLIGENCE TO THE EXTENT SUCH LIMITATIONS ARE NOT PERMITTED BY LAW.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR LIMITATIONS OF CERTAIN DAMAGES, AND IF THESE LAWS APPLY TO YOU, SOME PORTIONS OF THIS SECTION MAY NOT APPLY.
21. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense and such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
22. User Data
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
23. Electronic Communications, Transactions, and Signatures
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
24. SMS Text Messaging
Opting Out
If at any time you wish to stop receiving SMS messages from us, simply reply to the text with “STOP.” You may receive an SMS message confirming your opt out.
Message and Data Rates
Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.
Support
If you have any questions or need assistance regarding our SMS communications, please email us at support@strucra.com.
25. California Users and Residents
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800)-952-5210 or (916)-445-1254.
26. Miscellaneous
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
27. Project Scope and Modifications
All projects are outlined in a written agreement before work begins. Any changes to the scope of work, including but not limited to design alterations, material substitutions, or additional work requested by the client, must be documented and agreed upon in writing through a formal Change Order.
Change Orders must be reviewed and signed by 5:00 PM on the next business day after receipt. If delivered after 5:00 PM or on a non-business day, the deadline is 5:00 PM on the next business day. If not signed within this timeframe, pricing may be revised, work may be paused, or the project may be rescheduled. Delays in approving Change Orders may impact the overall project timeline.
Additional costs or time extensions resulting from modifications will be communicated to the client and must be approved before implementation. No Change Order work will commence until the Change Order has been signed by both the client and Strucra.
Debris Removal and Dumpsters
Where applicable, the project cost includes standard debris removal and disposal. If a dumpster is required, the estimated cost is based on typical project waste volume.
If additional debris removal is required due to unforeseen conditions, excessive demolition volume, or third-party dumping (e.g., neighbors using the project dumpster), additional haul fees may apply. Strucra will notify the Client of any additional debris removal costs before they are incurred.
The Client agrees not to dispose of personal items, household trash, or non-project materials in any dumpster or debris container provided for the project.
28. Material Availability and Substitutions
Strucra strives to use the materials specified in the project agreement. However, due to supply chain fluctuations, certain materials may become unavailable. In such cases, Strucra reserves the right to substitute materials of similar quality and value, subject to client approval. Any adjustments to project timelines due to material availability will be communicated promptly.
Material Storage and Security
Materials delivered to the project site will be stored in a location agreed upon by both parties, typically inside the home or in a secured area.
The Client is responsible for the security of materials stored on the property. Strucra is not liable for theft, vandalism, weather damage, or loss of materials caused by third parties or factors outside Strucra’s control once materials have been delivered to the job site.
If the Client requests that materials be stored outside, in an unsecured area, or in a location other than what Strucra recommends, the Client assumes all risk for those materials.
If materials are stolen, damaged, or lost due to circumstances outside Strucra’s control, replacement materials will be ordered at the Client’s expense and the project timeline will be adjusted accordingly.
29. Photography and Video Rights
Pre-Existing Conditions Documentation
Prior to commencing work, Strucra may document the existing condition of the project area and surrounding spaces through photographs and/or video. This documentation establishes the baseline condition of the property before work begins.
This pre-work documentation protects both parties from disputes regarding pre-existing damage, wear, or conditions. The Client agrees that any damage, defects, or conditions visible in this pre-work documentation existed prior to Strucra’s work and are not the responsibility of Strucra.
The Client is encouraged to inform Strucra of any known pre-existing damage, defects, or concerns before work begins so they can be properly documented and, if necessary, excluded from the scope of work.
If the Client fails to disclose known pre-existing conditions, or if conditions are discovered during the project that were not visible during the initial documentation, Strucra is not responsible for such conditions and any remediation will be addressed through a Change Order at the Client’s expense.
Project Documentation
Strucra may photograph and record video of the project site before, during, and after the work is performed. This includes documentation taken at any point between contract signing and up to sixty (60) days following project completion. Media may be used for marketing, portfolio, training, advertising, or educational purposes, including use on our website, social media, printed materials, and other promotional formats.
All photographs and videos will focus on the workspace and the work being performed. Strucra will not intentionally capture or publish images that include people, personal photographs, family portraits, documents, or any other personally identifiable information.
By entering into this agreement, the client grants Strucra a perpetual, irrevocable, royalty-free license to capture, use, reproduce, modify, and publicly display such images and videos. All media created by Strucra is considered Strucra’s intellectual property and may be used at Strucra’s sole discretion.
Post-Completion Photography and Videography
Strucra reserves the right to schedule a return visit within sixty (60) days of project completion to capture professional photographs and video of the completed work for portfolio and marketing purposes. Such visits will be scheduled at a mutually convenient time and will be kept as brief as reasonably possible. The Client agrees to maintain the completed work area in a reasonably presentable condition for such photography if scheduled.
Opt-Out
Clients who wish to opt out of photography or videography for marketing purposes must submit a written request to sales@strucra.com before the project begins. Opt-out requests made after work has started will not prevent Strucra from using already-captured media, provided no personal or identifying information is visible. Once media has been captured, the Client may not request removal, deletion, or discontinuation of such photos or videos so long as no personally identifiable information is shown.
30. Independent Contractors and Liability
Strucra may hire qualified subcontractors or independent contractors to perform parts of the project. Strucra will supervise and coordinate their work to ensure it aligns with the project requirements. However, subcontractors are not employees of Strucra, and Strucra is not responsible for damages or delays caused by subcontractors acting outside the scope of their assigned work or contrary to Strucra’s instructions. Any concerns related to subcontractor workmanship will be addressed through Strucra.
Strucra obtains lien waivers from subcontractors and material suppliers as appropriate to protect the Client’s property from mechanic’s lien claims. Copies are available upon Client request.
31. Warranty and Liability Limitations
Strucra provides a standard workmanship warranty of two (2) years from the date of the final walkthrough (or completion of punch list items, whichever is later), unless otherwise stated in the project agreement. This warranty covers defects in workmanship only. Material warranties are provided by the manufacturer and may vary.
The Contractor will document the condition of the completed work at the final walkthrough through photographs and/or video. This documentation serves as the baseline condition for warranty claims. Damage or defects not present in this documentation, or that are inconsistent with normal workmanship defects, may be excluded from warranty coverage at Strucra’s sole discretion.
This warranty does not cover:
- Normal wear and tear
- Damage caused by water intrusion, moisture, flooding, or humidity issues not related to Strucra’s work
- Improper cleaning, misuse, or failure to maintain the work
- Damage caused by pets, impacts, dropped items, or heavy furniture
- Movement or settling of the home’s structure or subfloor
- Issues arising from client-provided materials or third-party modifications after completion
- Damage occurring after the final walkthrough that is inconsistent with the documented condition at the time of the walkthrough, including but not limited to: damage from moving furniture or appliances, impact damage, scratches, chips, cracks from dropped objects, improper cleaning methods, or exposure to excessive moisture not related to Strucra’s work.
- Any condition not documented or identified during the final walkthrough or punch list period that appears after the client has had access to and use of the completed work.
Warranty service does not include changes to design choices, finish variations, or aesthetic preferences after project completion.
To make a warranty claim, the client must contact Strucra in writing at sales@strucra.com with a description of the issue. Strucra will assess the claim and, if covered under warranty, repair or correct the defect at no additional cost to the client.
Non-Warranty Service Calls
Service calls for issues determined not to be covered under warranty may be subject to a service call fee. Strucra will communicate any applicable fees to the Client before dispatching a technician for non-warranty work.
32. Force Majeure
Strucra shall not be held liable for delays or failures in performance due to events beyond its control, including but not limited to natural disasters, labor strikes, supply shortages, government actions, or other unforeseen circumstances. Project timelines may be adjusted accordingly in such cases.
33. Payment and Non-Payment Consequences
All invoices must be paid according to the agreed-upon schedule. Payments not received within seven (7) days of the due date will be considered late. Past-due balances may accrue a late charge of 1.5% per month (or the maximum permitted by law, whichever is lower), calculated from the due date until paid. If the past-due balance is $1,000 or more, a minimum late charge of $25 per month may apply while the balance remains past due. Failure to make timely payments may result in work stoppage, additional fees, or legal action.
Strucra reserves the right to pause work until outstanding payments are received. If a payment dispute arises, Strucra reserves the right to seek collection of unpaid balances through legal means, including arbitration or litigation as specified in this agreement.
Lien Rights: Strucra retains all rights under applicable law to file a mechanic’s lien against the property for unpaid amounts related to work performed or materials supplied. Conditional lien waivers provided prior to payment clearance are null and void if payment is not received or fails to clear. Upon receipt and clearance of each payment, Strucra will provide the appropriate lien waiver confirming release of lien rights for work covered by that payment.
34. Door and Ceiling Policy
Strucra does not cut or modify doors to accommodate changes in floor height unless specifically included in the project agreement. Additionally, due to the nature of certain flooring installations, Strucra is not responsible for any damage to ceilings below the installation area that may result from normal installation activities.
35. Subfloor Repairs and Leveling
Unless explicitly included in the project agreement, subfloor repairs or leveling are not part of Strucra’s standard services. If subfloor issues are discovered during installation, they will be assessed and priced separately.
36. Hazardous Materials
Strucra’s scope of work does not include testing for, identifying, or remediating hazardous materials including but not limited to: asbestos, asbestos-containing materials, lead-based paint, mold, radon, or other toxic or regulated substances.
If suspected hazardous materials are discovered during the project, work will be paused in the affected area until the Client arranges for proper testing and, if necessary, remediation by a licensed and certified specialist. Strucra will not resume work in the affected area until written clearance documentation is provided by the remediation specialist.
Any delays, costs, or timeline adjustments resulting from the discovery of hazardous materials are the sole responsibility of the Client.
By entering into a contract with Strucra, the Client represents that, to the best of their knowledge, the project area does not contain hazardous materials that have not been disclosed to Strucra prior to the commencement of work. If the Client is aware of or suspects the presence of hazardous materials—common in homes built before 1980—the Client is encouraged to arrange for professional testing before work begins.
Strucra is not a licensed asbestos or lead abatement contractor and does not perform hazardous material remediation. The Client agrees to indemnify and hold Strucra harmless from any claims, damages, or liabilities arising from the presence of hazardous materials at the project site that were not disclosed by the Client or were unknown prior to the commencement of work.
37. HOA, Condo, and Building Approvals
If the property is subject to a homeowners association (HOA), condominium association, co-op board, or building management, the Client is solely responsible for:
- Obtaining all necessary approvals, architectural review permissions, and authorizations before work begins;
- Providing Strucra with any applicable rules, restrictions, or requirements related to work hours, noise levels, access, deliveries, parking, elevator reservations, contractor registration, or construction activities;
- Paying any fees, deposits, bonds, or insurance requirements imposed by the HOA, association, or building management.
Strucra is not responsible for delays, fines, work stoppages, or additional costs resulting from the Client’s failure to obtain required approvals or disclose applicable restrictions prior to the commencement of work.
If work is delayed or stopped due to HOA, association, or building management issues, the project timeline will be adjusted accordingly and the Client may be responsible for additional costs including but not limited to: trip charges, rescheduling fees, storage fees, and subcontractor rebooking fees as outlined in Section 38 (Project Delays).
The Client agrees to indemnify and hold Strucra harmless from any fines, penalties, or liabilities imposed by an HOA, association, or building management resulting from the Client’s failure to obtain proper approvals or comply with applicable rules.
38. Customer Responsibilities Before Installation
Prior to the start of work, the customer must:
- Disconnect all electronics and remove all breakable items from the work area
- Clear small items from furniture and surfaces in and around the work area
- Empty the bottoms of closets if closet areas are part of the project scope
- Remove or secure any valuables, personal items, or irreplaceable belongings from the work area
- Arrange for professional moving and replacement of large items such as pianos, safes, or other heavy furnishings if they are in the work area
Failure to complete these preparations may result in additional charges, project delays, or rescheduling.
39. Project Delays
Project timelines are estimates and may be affected by factors including but not limited to: weather, material availability, unforeseen site conditions, permit processing times, subcontractor scheduling, client responsiveness, and access limitations.
Delays caused by the client — including failure to prepare the space, delayed approvals, slow responses to material selections, or failure to provide access — may result in timeline adjustments and additional costs. At minimum, a trip charge of $150 applies if our crew arrives and is unable to work due to client-caused issues. Additional costs may include wasted labor, rescheduling fees, storage fees, extended equipment rental, and subcontractor rebooking fees.
Strucra will communicate any anticipated delays promptly and work with the client to minimize disruption. However, Strucra is not liable for damages, loss of use, or other consequences arising from delays outside its reasonable control.
40. Client Non-Response
If the client fails to respond to communications regarding material selections, approvals, Change Orders, or other project-related matters for more than fourteen (14) consecutive days, and such response is necessary to continue work, Strucra may:
- Pause the project and demobilize from the site
- Invoice for all work completed to date plus any demobilization costs
- Store client materials at the client’s expense
- After thirty (30) days of non-response, treat the project as terminated by the client, with all payments made to date non-refundable
Strucra will make reasonable attempts to contact the client via phone, email, and written notice before exercising these options.
41. Project Acceptance
Strucra reserves the right to decline any project at its sole discretion. Providing an estimate does not obligate Strucra to accept or perform the work. Strucra may also decline to continue work on a project if the client relationship becomes untenable, communication breaks down, or the client engages in abusive, threatening, or unreasonable behavior toward Strucra or its team members.
42. Project Completion and Sign-Off
Upon substantial completion of the project, Strucra will notify the client and schedule a final walkthrough. “Substantial Completion” means the work is sufficiently complete that the client can use and enjoy the project for its intended purpose, even if minor punch list items remain.
During the final walkthrough, both parties will jointly identify any incomplete or deficient items (“Punch List Items”). Punch list items must be identified during the walkthrough or within three (3) business days of Strucra’s notice of substantial completion, whichever occurs first. Items reported after this period may be addressed under warranty terms or as additional billable work at Strucra’s discretion.
The client agrees to sign the Job Completion Sign-Off document within three (3) business days of the final walkthrough, or within three (3) business days of the completion of punch list items if applicable. If the client fails to sign or provide written objection detailing specific deficiencies within this period, the project shall be deemed accepted and final payment shall be due.
Minor punch list items do not constitute grounds for withholding final payment.
Strucra will document the condition of the completed work at the final walkthrough through photographs and/or video. This documentation serves as the baseline condition for warranty coverage.
Final Lien Waiver: Upon receipt and clearance of final payment, Strucra will provide the Client with an Unconditional Waiver and Release on Final Payment. This waiver confirms that all lien rights have been released and that Strucra has paid or will pay all subcontractors and material suppliers. The Client may request copies of subcontractor and supplier lien waivers for their records.
43. Lien Waivers
Strucra utilizes lien waivers to protect both the Client and the property from mechanic’s lien claims. A lien waiver is a legal document that releases the right to file a mechanic’s lien against the property for work performed or materials supplied.
Types of Lien Waivers:
- Strucra uses both conditional and unconditional lien waivers:
- Conditional Waivers: Provided before or at the time of payment. These waivers only become effective upon actual receipt and clearance of the payment. If payment is not received or fails to clear, the waiver is void and all lien rights remain in effect.
- Unconditional Waivers: Provided after payment has been received and cleared. These waivers are immediately effective and binding.
- Progress Payment Waivers: For projects with multiple payment milestones, Strucra will provide the Client with a lien waiver corresponding to each progress payment. These waivers release lien rights for work completed through the date specified on the waiver only, and do not affect rights related to future work or payments.
- Final Payment Waivers: Upon receipt of final payment, Strucra will provide an Unconditional Waiver and Release on Final Payment, confirming that all lien rights for the project have been waived.
- Subcontractor and Supplier Lien Waivers: Strucra obtains lien waivers from subcontractors and material suppliers as appropriate to protect the Client’s property from mechanic’s lien claims. Copies are available upon Client request.
Client’s Right to Request Waivers: The Client may request copies of any lien waivers at any time by contacting Strucra at sales@strucra.com. Strucra recommends that Clients retain all lien waivers for their records.
Lien Rights on Non-Payment: Strucra retains all rights under applicable law to file a mechanic’s lien against the property for any unpaid amounts. No unconditional lien waiver will be provided until payment has been received and cleared.
44. Contact Us
In order to receive further information regarding use of the Services, please contact us at:
- Contact Page: Send us a message and we’ll email you back!
- Email: info@strucra.com
For service of process only, use the following mailing address listed in the dispute resolution section. If you are contacting us for any other matter, please contact us with the methods referenced above in this section.
